Customer Relationship Management

To help you be successful in the trade sector down the line, we support you with well-aimed Customer Relationship Management (CRM) instruments, such as direct marketing, cross selling, customer clubs and bonus systems. We make sure your customers remain loyal to you − with customer binding programs that not only ensure new customer contacts for you, but at the same time optimise your relationships with existing ones.

In the area of Customer Relationship Management (CRM)  our agency can look back on many years of experience, and our expertise has earned us excellent references. For example, we established the Karstadt Customer Club, which now boasts over 7 million members. Our agency has won numerous awards for this CRM project.